If something is not covered here, get in touch at [SUPPORT EMAIL].
Every review scores a client across three categories: Professionalism, Processes, and People. Each category covers a set of dimensions that together build a picture of what it is actually like to work with that company. Once the base score is calculated, a modifier is applied based on whether the reviewer would work with that client again. The final score is always between 1.0 and 5.0. When a client profile has named contacts with their own portable behavioral scores, those scores contribute a 20 percent weighting to the composite ClientScore. The remaining 80 percent comes from the historical review average. If no reviews exist yet but active contacts do, a Predicted ClientScore is shown based entirely on the people signal.
The People Signal is the layer of ClientScore that tracks individuals rather than companies. When a reviewer identifies a key contact on the client side, that contact accumulates a portable behavioral score from every engagement where they appear. That score travels with them when they change companies. The result is that a company's profile reflects not just its history of reviews but the behavioral track record of the people who are currently there. A well-regarded contact joining a company is a genuine positive signal. A contact with a difficult pattern carries that history with them too.
At the end of every review, the reviewer indicates whether they would work with that client again. Yes adds a small positive modifier to the final score. No applies a small negative modifier. Maybe leaves the score unchanged. It is a simple signal but a meaningful one — it is the reviewer's overall verdict distilled into a single answer, applied on top of everything else they scored.
Verification happens in stages. Creating an account with a business email address gets you to Verified User. Connecting your LinkedIn account and matching it to your business domain gets you to Verified Professional. From there, Verified Engagement tier requires documentation of a real completed engagement. If you are interested in reaching Verified Engagement status, get in touch and we will walk you through the process.
Proof of engagement is documentation that confirms you actually worked with the client you are reviewing. Accepted documents include signed contracts, paid invoices, purchase orders, and email threads confirming the engagement. Documents are reviewed by a moderator and deleted after your verification status is updated. They are never stored permanently and never made public.
No. Every review on ClientScore is attached to a named, verified reviewer. This is a deliberate choice. A score attached to a real professional identity with a documented engagement means something. Anonymous submissions do not meet that standard and are not accepted on the platform.
Every review is read by a human moderator before it publishes. Moderators check four things: whether the review reflects a genuine professional experience, whether it is constructive and factual rather than personal, whether the written narrative is consistent with the scores given, and whether it meets community standards. Reviews that do not meet the standard are either returned to the reviewer with guidance or rejected. Average turnaround is under 48 hours.
Most reviews are moderated within 48 hours of submission. After moderation, the named company receives a notification email and a 7-day window to submit a response before the review goes live. From submission to publication, the typical timeline is around 10 days, depending on moderation volume and whether the company submits a response before the window closes.
You control how your review is displayed. If you are working under an NDA or have a sensitive client relationship, you can mark your engagement as confidential. A confidential engagement contributes to aggregate scores and to your verified engagement history without exposing the client name, review text, or engagement details publicly. If you are submitting through an agency account, your agency owner controls the visibility of confidential engagements.
A confidential engagement is a review where the client details are not publicly visible. The engagement still counts toward the client's aggregate ClientScore and toward your verified track record, but it appears publicly only as a verified confidential engagement — no client name, no review text, no engagement specifics. It is the same concept as a private contribution on GitHub: the work counts, the record is complete, and the details stay protected.
No. Reviews that have passed moderation and been published meet the platform's standard for genuine, constructive, verified content. They do not get removed on request. If a company believes a published review contains a factual error, they can submit a correction request and we will investigate. Factual errors, when verified, are corrected. The review itself remains published.
Every published review comes with a response window that never closes. You can submit a company response at any time, and it will be moderated and published alongside the review. Your response is your opportunity to add context, present your perspective, or acknowledge the feedback. Both the review and your response appear on the same page, visible to everyone who views the profile.
Reviewers are identified by name on every published review. There is no anonymous reviewing on this platform. You will be able to see the reviewer's name and professional context alongside their review once it is published.
Profile claiming is coming to ClientScore. In the meantime, if you have questions about your company's profile or would like to be notified when claiming is available, get in touch at [SUPPORT EMAIL].
Agency accounts let teams submit reviews and build a shared verified engagement history under one organization. Owners manage the account and see all submissions. Admins can add members. Members submit reviews. Viewers have read-only access. Team members can also affiliate as contractors if they work across multiple agencies. A contractor's verified engagement history contributes to the agency's aggregate while remaining attributed to them individually. Their record is theirs regardless of affiliation.